Service Centre Team Manager

This is an exciting time to join a telecommunications company who has already established themselves with prestigious clients within the sector and has clear goals.

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Salary:
Competitive
Location:
Galashiels
Status:
Full Time
Hours:
37.5 hrs
Closing date:
27 April 2018

Summary

Reporting directly to the Service Centre Operations Manager this role is responsible for delivering excellence in Customer Service both inte4rnally and externally. Working together with a team of 3 line managers the Team Manager is accountable for the day to day delivery of targets and SLA’s within the Service Centre and the wider Operation and each Team Manager will have a team of agents to coach and monitor.

Description

 

Service Centre Team Manager

 Full Time

Salary: £19,250 Per Annum

 

We have an exciting opening for a Service Centre Team Manager in our Galashiels office.

 This position is entry level management position responsible for the day to day activities of our engineer support centre with line management responsibilities for a team of 12-15 agents.  Our ideal candidate will have some supervisory experience gained in a fast paced, customer focussed environment.  They will be able to support and coach a team and to give remote support to our engineers.  They will be customer champions and great team players!

 The successful candidate will be working with 2 other Team Managers and report directly to our Service Centre Operations Manager to ensure that we deliver excellence to our customers daily by turning up on time, fixing their fault and while we are there fully optimising their home broadband set up.

 Qube GB is a UK wide telecommunications company working on behalf of clients such as TalkTalk and BT and our reputation is built on our excellent customer satisfaction rates.  

 We operate 7.00 am to 9.00 pm Monday to Friday and 7.00 am to 7.00 pm on Saturday so our new Team Manager must be flexible within these hours to fit in with our rota.

 If you are approachable, motivated and able to inspire and lead a team of agents to achieve organisational and personal goals then apply now

 Please apply for the position by submitting your CV to recruitment@qubegb.com. All applications are confidential and references will not be taken up without your permission.

 Should you have any queries please do not hesitate to contact us through recruitment@qubegb.com.

 Closing date : 31st May 2018

 

Qube GB Ltd is an equal opportunities employer.

 

 


Key Responsibilities

Responsible for ensuring Service Centre Agents are provided with the support, guidance and confidence in their abilities to perform their role and meet targets. Identify areas of poor performance & create realistic plans to improve. Act as a mentor and coach for team members; understanding individual requirements, translating these into personal development plans. Create a culture of continuous development.


Essential skills

It is preferable that applicants have a demonstrable track record within customer care and line management and can demonstrate excellent communication skills.

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